Contact

Contact us

Before submitting anything to the contact form below, please:

  1. Understand that we are NOT the official Poptropica Creators and cannot change the game. To contact the Creators, use the Contact link on the Poptropica homepage.
  2. If you are experiencing a glitch with the game, please contact Poptropica support instead. They will be able to help you better than we can.
  3. Check Poptropica’s FAQ, the PHB’s FAQ, and use the search bar in the top-right corner to see if your questions can be answered there.
  4. Note that you need to fill out a proper email address in order for us to be able to send you a reply. If you prefer to message us through your email, you can reach us at staff@poptropicahelp.net!
  5. If you are interested in writing for the PHB, great! But first, check out our Write for the PHB guide for more info about the process.

Once you’ve read and understood the above points, feel free to write to us here:

You can also contact the PHB by:

  • Commenting on the blog (as long as it follows our comment policy)
  • Tweeting us @Poptropica_Help
  • Leaving a message via our YouTube channel: Poptropica Help Videos
  • Messaging a staff member on the PHC (our chat hangout) – if the person you’re trying to reach is offline, they’ll see your message the next time they log in

However you choose to contact us, we promise not to misuse your information. If you use the form above, you will need to enter a valid email address for us to reply back to you.

Don’t forget to be awesome! 🙂

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143 thoughts on “Contact

  1. Jen says:

    So, I REALLY think that poptropica should make an island for every holiday! Wouldn’t that be SO much fun?! They already have the Great Pumpkin Island for Halloween, so all they need to do is something for like Easter, Christmas, Thanksgiving, ect. I would be so phyced if they did that!

    • Purple Socks says:

      Well, it wouldn’t be fair to some people because loads of people don’t celebrate Easter and Christmas. I think it’s just Christians and Catholics.

      • Trusty Dolphin says:

        I celebrate easter and christmas. All my family and friends do and no-one I know is religious. About 99% of my country (austria/germany) celebrate both and hardly any of us are religious. I’m atheist like my friends, and my family is strictly anti-religion.

  2. Nicole says:

    If you complete an island and get the credits but you have membership. Will the credits still be there after the membership expires?

    Hijuyo: Yes. Credits only disappear when they are spent.

  3. Jen says:

    I think that it would be totally sweet if poptropica were to make phantom of the opera costumes… Maybe it’s just me, but I think that would be cool…

  4. Rai says:

    Hello, the email address- are all of the authors capable of reading the messages sent? I have an issue I want to speak to Hijuyo about specifically, and with different time zones etc. it’s hard to get on at the right time.

    Hijuyo: If you want to talk to me specifically, you can email hijuyo@gmail.com 😛 (to everyone reading this: spam is not appreciated)

  5. Ginelle says:

    I’ve completed 7 islands and it only said that i have completed 1.
    I think there is a bug in your program.
    It’s unfair.

  6. Jellybeans says:

    I’ve completed 7 islands and it only showed 1 medallion.
    I think there is a bug in your program.
    It’s unfair.

  7. Teddy Blake says:

    I have completed the second scavenger hunt and entered the answer on the home page. But the gold card just keeps loading forever and I don’t get the prize I am supposed to. Am I doing something wrong? Is there a problem with the prize program? What can I do to get my prize?

  8. Anthony Casillas says:

    I was wondering if you could make a new island about werewolves and in the island you get bitten by on and at night you turn into a werewolf and you can controle the time with a metter that says night/day.

  9. PHB fan :) says:

    Also,please, would you mind telling me how you created your website?
    Like, who hosts it?
    (Please post a reply here in bold print)

    Hijuyo: I created my personal site using iWeb, and this blog (PHB) with WordPress.

  10. Nicole says:

    So, I haven’t been on Poptropica in a very long time… (like i think two years) And now when I try to log in, it says my user isn’t valid. I created a new account, searched for mine, and when i found it, it was a different person and all my purchased stuff (with real money) and my completed islands are gone! I’m really disappointed, I’ve been working on that account for a long time and got really far on it… Does poptropica delete your account when you haven’t been on for awhile? :\

  11. Madalyn Schlitzberger says:

    please make another island! my sister and I would love it we could have a new island every week or atleast every month. we”re both members and finish one island in like an hour! please! I LOVE POPTROPICA!

    • Toaau says:

      O.k., I am really sorry to disappoint you, but they just dont make the islands.
      Also, I agree with you, but imagine how much work it would be to put out an island every 7 days.
      Bye!

  12. horseygirl says:

    i think they should make an island called Horses Rule island.
    it would be sooooooo cooooolll!!!!!!!!! i would beat it the first second it came out for non-members!!!!

    • Slanted Fish says:

      It is possible to get the full 5 stars, but after 4 stars, it’s a lot more work. Keep winning more games, and try not to lose any. Hopefully you’ll earn a higher battle ranking! The PHB’s Game Guides have lots of tips on how to do better on the games. 🙂

  13. Dr. Magic Onion, Poptropicatologist says:

    Hijuyo and Writers,

    I know this is completely off subject, but I am trying to get references to Spotted Dragon. He said that I could find some at Poptropica Help Blog. If you could verify that being true, then thanks.

    Dr Magic Onion,
    Poptropicatologist

      • Slanted Fish says:

        This form simply sends your message to the PHB email, which I’ll read and may reply to. It asks for your email address so I can respond back (via email). We would not give out your email address or personal information, so it’s safe. If you have non-Poptropica questions, you should probably search outside of this blog – for example, WordPress support articles for questions about WordPress and blogging.

  14. Samwow5 says:

    What’s the PHB’s email address?

    Slanted Fish: poptropicahelpblog (at) gmail (dot) com. (at is @, dot is .) Writing it this way prevents spam.

  15. 12345cheese7 says:

    potropica is so cool and i ❤ the costumes u can buy with u'r tokens. thinknoodles is the best by far don't u think?

  16. azza says:

    how do you make a poptropica help guide?

    Slanted Fish: It’s just a matter of writing what you know into a comprehensive walkthrough and maybe adding some pictures. 🙂

    • tikal8d says:

      Hi!

      Firstly, these are not the creators. If you want to get in touch with the creators of Poptropica, please click “Contact Us” at the bottom of the Poptropica website.
      Secondly, are you sure that you are clicking “Returning Player” when logging in? 🙂
      Hope that helps! ~Tikal

  17. StripedBoa says:

    Whenever I log into Poptropica and click “back to game”, the Mega Fighting Bots game shows up. Does anyone else have that problem?

    • tikal8d says:

      Hi!

      This may be because you logged out while playing the game. You need to finish or exit that game to continue with Poptropica 🙂 ~Tikal

  18. Super Nicey says:

    Hi Slanted Fish, a while back I got permission from you to use stuff from your Cheat Codes page on my blog Poptropica Costumes Blog. I’m going to make that blog inactive and I’ve created a second blog. I’m going to copy the same page there too, so is that OK?

    Slanted Fish: As long as you link back and give credit where it’s due, it’s ok. 😛

  19. Sunshiney44 says:

    Hello!!! Everyone!!! An announcment….. I will be giving away a poptropica account!! Please just reply and tell me why you would want it and also the poptropican has 150 credits!!! Please leave a reply!!

  20. Slippery Dolphin says:

    How do I send a picture to you guys? I saw a few poptropicans on my Friends tab have hair that sticks out as branches from their head and ends with leaves! It’s the same color as their hair, and saved in their Costume Closet. When I try to click on them to customize it, the customizer doesn’t load and it brings me back to Poptropica! I wanted to show you because I took a picture of it using Snipping Tool. How can I send that to you?

  21. Red Stomper, Pirate Captain says:

    Hey Slanted Fish, can I have a story on the pop magazine, please… (cute pirate face)

    Slanted Fish: Of course, just email your entry to phbpopcorn(at)gmail(dot)com 🙂

  22. Red Stomper, Pirate Captain says:

    Oh and em… do I have to plan it first… eh?…. 😕

    Slanted Fish: You can plan as much as you need to, but please only send it in as a finished product. 🙂

  23. Mrs. Porkupine says:

    Hey slantey, Im from ze german town ov Helpenburg, so I vant to know vot i will hef to do if,,, excuse me *clears throat* I wanna join ya wiki? * coughs *I VANT TO HOIN

  24. Uk.Lad says:

    Yo Slantey, me again(Mrs.Porkupine im actually male) so Can i reguarly contact phb for ideas or information to put on the wiki or is that a no no and u will kick my british butt if i do do that? anyways im going to be putting little pieces of trivia and some other stuff. 😀 Peace Im out.

    • slantedfish says:

      You’re more than welcome to edit the Poptropica Wiki without informing us directly every time, and if you’re using our site to find information, please refrain from copying directly unless it is trivia, which is shared on both sites.

  25. striped dolphin says:

    whenever I try to get to the attic of the mill (astreoknigth) it wont bring me there no matter what I try to do.

  26. Shiny Catfish says:

    hputerpop your acount is so awesome on pop!!! and i would rly like to trade with you reply as soon as you can thank’s and peace out;)

  27. Shiny Catfish says:

    Hputerpop i only want one thing from you can we plz plz pretty plz trade? reply as soon as you can thank’s & peace out man;)

  28. nothingmuchgoingon2007 says:

    I love your blog… its cool! Anyways, I’m a first time commenter. Nice to meet you, Poptropica Help Team!!!

    • Slanted Fish says:

      Yes, we welcome guest posts as long as they’re Poptropica-related and well written (with at least 500 words, including pictures highly recommended) – contact us using one of the ways mentioned on this page! 🙂

  29. ryan says:

    my user is diamond eye got swag. so um every time i log in and go to the map it just loads and loads can you fix this please i really want to do arabian nights part 1 and 2 i did part 3 already.

  30. jack says:

    you kidding me? the poptropica loading screen is broken and your doing nothing about it?why did i quit animal jam and think this is my favourite game its turning into a nightmare for me.

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